We are pleased to offer Free Delivery on all orders worldwide.
This is an untracked service by Royal Mail 2nd Class (UK) or International Standard (Europe and Rest of World).
The speed of this service is not guaranteed, so if delivery is time-critical we recommend upgrading to either Special Delivery Guaranteed (UK) or Courier (International). We also strongly recommend upgrading to a tracked service if you require the peace of mind that comes with being able to track your parcel's progress.
Estimated delivery times after dispatch are as follows:
- Delivery in UK within 2-3 working days
- Delivery to Europe in 3 to 5 working days
- Delivery to rest of the world in 6 to 7 working days
Please note that international delivery times often exceed these estimates due to delays in the postal service which are beyond our control.
Offering free shipping comes at a substantial cost to us, with rising prices with carriers and for packaging materials and labour. We are committed to offering good value and want to continue to be able to offer this service, so we appreciate your patience if you choose to select untracked Free Delivery.
Royal Mail 2nd Class Tracked can be selected at checkout for an additional cost of £5.
Royal Mail Special Delivery can be selected at checkout for an additional cost of £10. Orders are packed on Mondays and Thursdays. Delivery will be 'Next Day by 1pm' respective to these packing days e.g. if you order on a Tuesday, delivery will be on Friday. Orders must be placed by 10am on the packing day to ensure delivery next day.
If you require delivery by a certain day and are selecting Special Delivery, please email us at info@somersetandwood.com to let us know your requirements and we will do our best to accommodate your request.
Royal Mail International Tracked can be selected at checkout for an additional cost of £10.
International Express Courier can be selected at checkout for an additional cost of £30. Items will be sent by secure international courier. Usually this is FedEx or UPS, with declared delivery times within as little as 2 to 5 working days. We reserve the right to choose the specific courier service subject to availability.
Orders are dispatched Monday and Thursday, excluding local and national holidays.
You will receive a confirmation email once your order is dispatched.
All items are packed carefully and securely in high quality packaging. Most items are shipped flat in a cardboard envelope with stiffener. Occasionally items are shipped rolled in a tube. Oversized items may be shipped by courier. Read more about what you will receive on our What We Offer page.
We use a Delivered Duty Paid (DDP) service via Royal Mail / USPS for all deliveries to the United States. There should be no additional tariffs or duties to pay on import.
Please note that we do not include invoice paperwork in the package.
Our prices do not include customs charges, so additional fees may be payable at point of import in accordance with your country's tax laws. Original works of art are generally exempt from customs duties but may be subject to import VAT, usually at a reduced rate.
Please consult your local tax office for further information as we cannot provide country-specific advice on customs charges. Should you encounter issues at import please contact us at info@somersetandwood.com and we will endeavour to provide information as required.
If your purchase is valued under €150 you may prefer to purchase from our eBay shop where import VAT is charged at checkout rather than on delivery. This may be beneficial if you are based in Italy or France, where customs delays can occur if import VAT is to be collected on import.
Please note that we do not include invoice paperwork in the package.
Yes, certainly. Delivery Upgrade for both UK and International postage can be purchased separately here. If you purchase an upgrade please notify us at info@somersetandwood.com so that we can ensure the relevant delivery service is applied to your order.
In our experience, it is extremely rare that items are lost in post. Should your wait exceed the estimated delivery times, we kindly ask for your patience; sometimes there are delays in the postal service (especially at International Customs or over busy periods such as Christmas), which are beyond our control.
If you have not received your item in due course please contact us and we can confirm details of the shipment: the delivery address, date of dispatch, method of postage and any tracking number if applicable.
Please note that we cannot classify a parcel as lost until it exceeds the timeline set by Royal Mail:
- UK: 13 working days from dispatch
- Europe: 25 working days from dispatch
- Rest of World: 32 working days from dispatch
If you have still not received your parcel after this period of time please contact us at info@somersetandwood.com.
Due to the Luxury Goods ban as part of the UK Government sanctions against Russia we are unable at this time ship artworks to Russia. Please do not place an order if your delivery address is in Russia.
